Droit de rétractation

Comme il est prévu par la loi, si pour une raison quelconque vous n'êtes pas satisfait de la marchandise reçue, vous pouvez exercer le droit de rétractation, retournant la marchandise et obtenez le remboursement du prix payé. En fait, le consommateur qui, pour quelque raison, ce ne son pas satisfait de l'achat, il a le droit de résilier le contrat sans pénalité et sans donner de raison dans les 14 jours suivant la livraison des produits achetés. Il est en charge de le consommateur seul les frais de transport de renvoi des marchandises à la société.

Extract of the General Sales Conditions

The policy of Real Votiva Srl on the right of withdrawal, compliants with the standards prescribed by the Italian Legislative Decree 206/05 of the Consumer Code and Legislative Decree 21/2014 and European Laws on the right of withdrawal (and subsequent amendments and additions). The Customer, if not satisfied of the products purchased from the Seller, may return the same products and obtain the refund of the price already paid.

For this purpose, private customers can cancel the order within 14 days of receipt of the products (or the last item or lot of items in the case of multiple shipments) by transmitting the Withdrawal Form (downloadable from this website), properly filled out and signed, by registered letter with acknowledgment of receipt at the following address "REAL VOTIVA srl - Contrada Pozzo sn - 73040 - Melissano - LECCE (Italy)" or by certified e-mail to

If the customer has already paid the order, Real Votive Srl will refund the full amount,  including any shipping charges, within 14 working days from the date on which the seller becomes aware of the withdrawal exercise of the consumer and in any case not before receiving the goods subject to restitution. Shipping costs for returning the purchased goods at Real Votiva S.r.l. are paid by the customer, with the exception of cases of defective goods or goods non-conforming to the customer order. To get the refund the goods must be returned intact and in the original packaging. 

Exclusion of right of withdrawal. However, there is no right to return products customized on customer's request (for example, a parchment on which a personalized dedication or engraving was performed, a porcelain picture and in general any product for which customizations were requested).

Real Votiva Srl guarantees the excellent quality of products and will replace the goods that were to be defective due to faulty manufacture.

For business customers, in relation to the right of withdrawal, the provisions of the Italian Civil Code and other applicable standards.

Download the withdrawal form



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