As stated by current legislation, if for any reason you are not satisfied with the products received, you can exercise your right of withdrawal by returning them and obtaining the repayment of the paid price. In fact, the consumer who for any reason did not feel satisfied with the purchase made has the right to withdraw from the contract without penalty and without specifying the reason, within 14 days of delivery of the purchased goods. Only the shipping costs for the return of the goods to the company are due by the consumer.
Extract of the General Sales Conditions
The policy of Votive Art Italia Srl on the right of withdrawal, compliants with the standards prescribed by the Italian Legislative Decree 206/05 of the Consumer Code and Legislative Decree 21/2014 and European Laws on the right of withdrawal (and subsequent amendments and additions). The Customer, if not satisfied of the products purchased from the Seller, may return the same products and obtain the refund of the price already paid.
For this purpose, private customers can cancel the order within 14 days of receipt of the products (or the last item or lot of items in the case of multiple shipments) by transmitting the Withdrawal Form (downloadable from this website), properly filled out and signed, by registered letter with acknowledgment of receipt at the following address "Votive Art Italia Srl - Via G. Zuretti 42 – 20125 Milano (Italy)" or by certified e-mail to firstname.lastname@example.org.
If the customer has already paid the order, Votive Art Italia Srl will make the refund within 14 working days from the date on which the seller becomes aware of the withdrawal exercise of the consumer and in any case not before receiving the goods subject to restitution. The shipping costs for delivery are non-refundable and the costs for returning the purchased goods are paid by the customer, with the exception of cases of defective goods or goods non-conforming to the customer order. To get the refund the goods must be returned intact and in the original packaging.
Exclusion of right of withdrawal. However, there is no right to return products customized on customer's request (for example, a parchment on which a personalized dedication or engraving was performed, a porcelain picture and in general any product for which customizations were requested).
Votive Art Italia Srl guarantees the excellent quality of products and will replace the goods that were to be defective due to faulty manufacture.
For business customers, in relation to the right of withdrawal, the provisions of the Italian Civil Code and other applicable standards.